Frequently Asked Questions

• What are your typical turnaround times?
• How do I get started?
• I have previously ordered from Golf Associates in the past, how do I place a reorder?
• What services are included in the price? What is not included?
• What additional services does Golf Associates provide?
• How can I submit my information? What are the guidelines for electronic files?
• My cards have been created by an outside designer, how should I send the files?
• How do I proof my cards?
• How do I make changes to my order?
• I am ready to approve my order for printing, how do I do this?
• How will I receive my order?
• Who owns the artwork, materials and copyrights?

What are your typical turnaround times?

  • Reorders with no changes or minor changes usually ship within 1-2 weeks.
  • New orders or reorders with significant changes ship approximately 2 weeks from final approval.
  • Please plan in advance to allow plenty of time for fulfillment during peak seasons and holidays.
How do I get started?
  • Submit your copy, your logo, samples of your stationery or other materials in use, all artwork and photos, and a 50 percent down payment to begin production.
  • If you have a rough layout of what you would like designed or any samples that have caught your eye, send them along too.
  • Please indicate all cropping and modifications desired on images submitted.
  • Call us at 1-800-438-8726 and you will be forwarded to a sales representative to place your order.
I have previously ordered from Golf Associates in the past, how do I place a reorder?
  • You may contact us by phone, fax or email with your reorder information.
  • Please have your company name and contact information ready and if available your previous job number and name of your last Golf Associates representative.
What services are included in the price?
  • Full graphic design services - One of our designers will take your sketched out ideas, copy, photographs, logos, etc. and create an eye-catching product here in our facilities.
  • Scanning and color correction of your photographs (number of photos limited to size of card). You can send us your photographs prints, slides, transparencies, negatives or even film separations and our trained color correction specialist will scan your pictures and modify color levels where necessary.
  • Premium color proofs (Fuji Pictro Proof)
  • Email proofs (JPEG or PDF)
  • Viewing proof via our web site
  • UV Coating
  • Stock Clip Art and Photography - Our designers have access to an extensive library of clip art and stock photography. If there is a particular image you would like included in your design just let us know and we'll be glad to search our database. Please note that although we have thousands of images we might not have what you are looking for. If this happens your representative can instruct you on where you may acquire harder to find images.

What is not included in the price?

  • Your artwork on disk -Golf Associates will not supply our artwork to you or other vendors without a charge. Please contact your representative if you need any files on disk.
  • Photo Compositing - We occasionally get requests to do major touch-up work to pictures. We have the capabilities to achieve exceptional results with photo compositing. However, the times that is involved in this type of service makes it impossible for us to include it as part of our low price. If you have the need for this service, we can provide it for an extra charge. Please speak with your representative about pricing.
What additional services does Golf Associates provide?
We offer the following popular options for an additional charge:
  • Specialty Paper
  • Die Cuts
  • Pencil Slits
  • Perforating
  • Foil Stamping
  • Rounded Corners
  • Numbering
  • Stitching
How can I submit my information? What are the guidelines for electronic files?
  • Always follow up to make sure we receive your materials whether you send the information in by mail, fax or email.
  • Always provide contact information, the company you are with and what order the materials are to appear on.
  • Please send all digital artwork in the CMYK color space at 300 dpi in TIF, EPS or JPG formats at the size to be used or larger.
  • If you desire a specific color, please provide us with the Pantone number or the CMYK breakdown.
  • When sending digital photos, bear in mind that to reproduce an image 4"x6", the resolution will need to be approximately 1800x1300 pixels. The smaller the resolution, the smaller your photo will be.
  • If you are sending images from a Web page, they are most likely only 72 dpi. All photos at 72 dpi will reproduce at 25 percent of the size you submit. (As we increase the resolution, the image size decreases to prevent jagged pixelation.)
  • Send small to medium size files by email to graphics@golfassociates.com. (compress files as ZIP or SIT if needed to save upload/download time).
  • We can also read CD's, Zip disks, Jaz disks and 3.5" floppies by mail.
  • We accept copy by email as text in the body of the email, as a Microsoft Word document, or as an ASCII plain-text attachment.
  • We work on the Macintosh operating system and use the following publishing software: QuarkXpress 4.1 and 5.0, Adobe PageMaker 6.5, Adobe Illustrator 10.0 and Adobe Photoshop 7.0.
  • We cannot accept Microsoft Publisher or CorelDraw formats... please convert your files to be compatible with the software above.
  • We also have the following office software from which to "extract" photos or text (we will have to recreate your layout with our publishing software if you submit your files this way): Microsoft Office 98: Word, Powerpoint, Excel and Filemaker Pro 5.
  • Send font files if you use Macintosh. Note the fonts preferred if you use Windows or convert your fonts to artwork/curves/paths.
  • We are able to read a wide variety of PC formats and media; however, plan in advance as translation is not always a smooth process.
My cards have been created by an outside designer, how should I send the files?

Please see the guidelines for electronic files above for information on submitting files.

How do I proof my cards?

Please specify to us which method of proofing that you prefer:

  • Fax
  • Color proof by mail
  • Email (JPEG or PDF)
  • Through our web site
How do I make changes to my order?

There are several ways that you may make changes to your order. Keep in mind that whatever method you choose to relay your changes, you will need to allow ample time for Golf Associates to process them. Always follow up to make sure we receive your materials whether you send the information in by mail, fax or email.

  • Make changes via email: You may send corrections directly to your salesperson (click here for a list of sales email addresses) or to a general mailbox from which changes will be forwarded. Please make sure you include your company name, contact person, your salesperson's name and job or order number if available.
  • To submit your changes by phone, fax or mail, please visit our Contact Page for specific contact information.
I am ready to approve my order for printing, how do I do this?
How will I receive my order?

We ship all orders UPS Ground unless you request faster delivery (charges may apply). For specific shipping information and/or rates please contact Golf Associates by phone, email or through our web site.

Who owns the artwork, materials and copyrights?

Work created by Golf Associates remains the property of Golf Associates and can not be supplied to other vendors. Duplication of any form is strictly prohibited. We reserve the right to use our designs for promotion and advertisement purposes. Additionally, any material submitted to Golf Associates for reproduction must be clear of any potential copyright infringement. It is the client's responsibility to obtain copyright clearance for materials submitted. Golf Associates will not be held liable for legal action arising from misuse of such materials.